Client Testimonials
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Trustindex verifies that the original source of the review is Google. We would highly recommend Scoffield Stone Estate Agents, they were incredibly professional and extremely efficient throughout the whole process. We accepted an offer within the first week and from offer to completion it took just under 3 months thanks to the excellent customer services team. Alex and Claire in particular kept us informed at every stage of the process and worked diligently to arrange viewings, negotiate offers and progress the sale for us. Thank you Scoffield Stone for such a smooth process in selling our home.
Owner's reply
Thank you, Charlotte. It was an absolute pleasure. We wish you all the very best in your new home.Trustindex verifies that the original source of the review is Google. Firstly, Paul visited to appraise my property and we discussed a sale price I decided on the package where a video of your property is taken, together with photos. I've got to say, the video was amazing and everyone I showed it too, was super impressed by the detail and quality. Within an hour of my property going live on Rightmove, I had a viewing booked. A couple of hours later, another viewing booked. The first viewer, viewed the following day and made an offer, which I accepted. Communication with the sale negotiator, Claire, was excellent. This is the third time Scoffield Stone have sold a property for me. I go back because the quality of the service is excellent and the team are always approachable. I will add, as I'm conveyancer, I deal with estate agents every day. For me, Scoffield Stone stand out, for all the right reasons. I would highly recommend this local agent, who always delivers. Thank you Paul and your excellent team.
Owner's reply
Such kind words, Tania. Thank you so much. It was an absolute pleasure to work with you again ... see you in the future 😉Trustindex verifies that the original source of the review is Google. Our experience with this estate agency was unfortunately quite underwhelming. One of the main concerns was a breach of confidentiality. Instead of speaking directly with myself the homeowner, they shared sensitive information with another party — who wasn’t the legal party involved. We raised this with them and were reassured it wouldn’t happen again, but the same issue occurred numerous times, which was disappointing. We also didn’t find the staff very approachable and felt they lacked communication throughout the process. There were long periods — even months — where we heard nothing at all, and we constantly had to chase our vendor himself for updates. It often felt like we were left in the dark during a very important and stressful time. What stood out the most, though, was the end of the process. After everything was completed, there was no effort to acknowledge or celebrate the move, just a generic email..No congratulations, no thank you. It all felt very transactional and impersonal. While we’re happy to be in our new home, the journey there didn’t feel supported or well-handled...It felt like we were just a number!
Owner's reply
Hi Megan, Thank you for your honest review. While it’s never easy to read feedback like this, we genuinely appreciate you taking the time to share it. As a family-run, independent business, we care deeply about the service we provide, so it’s incredibly disappointing to hear that your experience didn’t reflect the standards we hold ourselves to. We’re really sorry to hear that you felt let down, especially at such an important and emotional time. Buying a home is a huge milestone, and we understand how crucial good communication and a sense of trust are throughout the process. You raised a concern about confidentiality, and while we’ve since had the chance to revisit the situation in more detail, we absolutely recognise that the way it came across to you was upsetting. That’s something we take seriously, and we’re grateful you brought it to our attention so we can ensure we handle things more carefully in future. We also acknowledge your comments around communication and the feeling of being left out of the loop. That’s not the experience we want anyone to have, and it’s clear we could have done more to support and reassure you along the way. We’re already reviewing how we manage updates and client contact to make sure no one feels overlooked. And you’re right, the end of the process should have felt like a moment to celebrate. We missed the mark there, and we’re sorry it felt so impersonal after everything. That’s something we’re going to put right in how we approach future completions. We truly value your feedback, not just as criticism, but as an opportunity to learn and grow. Thank you again for sharing it. We’re committed to doing better and making sure no one else feels the same way. Wishing you every happiness in your new home, The Team at Scoffield StoneTrustindex verifies that the original source of the review is Google. Sally was just wonderful. And her team mates , like Sam, were so helpful, supportive and super professional. We were processing the rental as normal, when I had a personal matter I needed to attend to. I was stressing and concerned the deal could fall through, but Sally and team, took control, gave reassurances and ultimately collected the keys on Friday 😄 thanks so much
Owner's reply
Thank you so much for your kind words! We're absolutely delighted to hear that Sally and the team, especially Sam, were able to support you so well during a stressful time. It means a lot to us that you felt reassured and looked after every step of the way. We're proud to have such a professional and caring team who go the extra mile for our clients. Wishing you all the best in your new chapter – and thank you again for choosing us!Trustindex verifies that the original source of the review is Google. Sally Roberts at Scoffield Stone has been excellent to deal with. Caroline 14.06.2025
Owner's reply
Thank you for sharing your positive experience with Sally! We're delighted to hear she provided excellent service.Trustindex verifies that the original source of the review is Google. Excellent service throughout the renting process
Owner's reply
Thank you for sharing your experience! We're thrilled to hear you were satisfied with our service during the renting process.Trustindex verifies that the original source of the review is Google. We had such a wonderful and smooth process renting with Scoffield Stone. The customer service is excellent, very friendly and genuine people. Thank you!!
Owner's reply
Thank you for your kind words! We're thrilled you had a smooth experience and appreciated our customer service. It means a lot to hear such positive feedback!Trustindex verifies that the original source of the review is Google. Excellent. From first valuation to completion today, the whole team were helpful, quick to reply, efficient and went over and above what they needed to do to help us sell my mothers old property. Highly recommended.
Owner's reply
Thank you for your kind words! We're thrilled to hear that our team could provide efficient and helpful support throughout the process. Your recommendation means a lot to us!Trustindex verifies that the original source of the review is Google. Incredibly professional and very quick to arrange a viewing of my new home. Elizabeth was full of local knowledge and has given me tips of where to shop and even where to get a delicious Sunday Roast Carvery! I highly recommend this agency.
Owner's reply
Thank you, Jeremy. Liz is a great source of local knowledge. Glad you are happy.Trustindex verifies that the original source of the review is Google. After inviting numerous local Estate Agents to view and value my property for sale .... Paul and the team at Scoffield Stone were the standout choice. They truly know the market and, unlike the other Agents, took everything into consideration about my property before valueing. The other Agents appeared to be only interested in the square footage .... whereas Paul was also interested in the curb appeal, plot, location, position and potential of my property. His valuation prooved to be spot on as viewings and offers came in at a nice steady pace. The sale progression was also smoothly administered by the friendly Scoffield Stone team. Offer to completion took just over 3 months, which is well below the average of 5 months. I would highly recommend Paul and the team at Scoffield Stone.
Owner's reply
Lovely words. Thank you very much, it was a pleasure to act for you.
