We are Scoffield Stone Limited with registered number 8975758 and address The Willows Ransom Wood Business Park Southwell Road West Rainworth Mansfield. Our Data Protection Lead can be contacted at firstname.lastname@example.org. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.
What are your rights?
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
- The right to be informed of how your Personal Data is used (through this notice);
- The right to access any personal data held about you;
- The right to withdraw consent at any time, by emailing email@example.com;
- The right to rectify any inaccurate or incomplete personal data held about you;
- The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;
- The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and
- The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.
You can exercise your right to access personal data held about you by contacting firstname.lastname@example.org with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver’s license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.
If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at email@example.com.
Who is the Data Controller?
- If we have collected your personal data directly from you for our own purposes, we are the Data Controller.
- If we have purchased your personal data from a third-party for our own purposes, we are the Data Controller. Where we have purchased your personal data, we will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
- If we have been passed your personal data from a third-party for our own purposes, we are the Data Controller. We will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
- If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.
- If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, Scoffield Stone Limited, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below ‘Third Party Interests’.
- If we have received your personal data as part of a business to business relationship, the Data Controller is your employer.
What are the lawful bases for processing personal data?
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are :
- a) 'your consent';
- b) 'performance of a contract';
- c) 'compliance with a legal obligation';
- d) 'protection of your, or another’s vital interests';
- e) 'public interest/official authority'; and
- f) 'our legitimate interests'.
What are our 'legitimate interests'?
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
About our processing of your data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|Reference||What categories of information about you do we process?||Why are we processing your data?||Where did we get your personal data from?|
||Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or by referral from existing clients/partners/suppliers.|
||To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
|Email and Web Contact||
||If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through our website (notice given at the point of collection).|
||If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
- to allow essential parts of our web site to operate for you.
- to operate our content management system.
- to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
- to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
- to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
- to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
- to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
- to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
- to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube's privacy-enhanced mode.
What happens if I refuse to give Scoffield Stone Limited my personal data?
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
What are Scoffield Stone Limited's 'legitimate interests'?
Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact firstname.lastname@example.org.
What profiling or automated decision making do we perform?
Scoffield Stone Limited does not perform any profiling or automated decision making based on your personal data.
How long will your personal data be kept?
Scoffield Stone Limited holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.
- If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
- Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individual’s having left our client’s business) in order to provide a superior service to returning customers.
- If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
- All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.
Who else will receive your personal data?
Scoffield Stone Limited passes your data to the third parties listed in the section ‘Third Party Interests’ below, for the purposes of providing our services to you, and for no other purpose.
Does your data leave the EU?
Scoffield Stone Limited uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section ‘Third Party Processors’ below.
Third Party Interests
|Name of Third Party Controller||What processing are we performing for them?||If applicable - who is their representative within the EU?|
|HMRC, regulatory authorities or other authorities||We are joint Controller with these authorities who require reporting of processing in some situations||N/A|
|Postal/Courier Providers||Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents.||N/A|
Our Data Processors
|Name of Third Party Processor||Purposes for Carrying out Processing|
|ADS Accountancy||Accountancy services|
|Alan Garbett||Maintenance contractor|
|Vauxhall Plumbing and Heating||Maintenance contractor|
|Tenant Shop||Providing tenant utility services.|
|Wall & Partners||Providing company accounting services|
|UKTenantData||Processing of tenant applications|
Who can you complain to?
In addition to sending us your complaints directly to email@example.com, you can send complaints to our supervisory authority. As Scoffield Stone Limited predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.
Read What Our
"Paul Morris from Scoffield Stone was exceptional he gave us awesome service and can only highly recommend them." - Joanna Mead
"Excellent professional service from the first contact to completion. Highly recommended. Having rented through Scoffield Stone for 12 years we decided to use them for the...
A pleasure to deal with
"Excellent team ...thank you for all your help with our move !!" Lisa Barcz
“Excellent service. Continued to keep us up to date every step of the way through the sale. Would recommend this agent.” Sally Chadwick
"Natalie and Lisa at Scoffield Stone have made my moving experience both seamless and positive. They have always responded to my queries quickly and sent all relevant documents for me to complete...
Seamless and positive
"Absolutely fantastic estate agents. Lovely, welcoming and caring staff who are always willing to help and go the extra mile." Megan Bembridge
"Sally and Olivia communicated with and were very responsive to any issues that arose at my rental property. Really great agents." Val Halvorsen
Really great agents
"Excellent service, Paul was very helpful and informative about the market in our area!" Noel Gallagher
"Claire & Alex - you’ve all been absolutely class with what was a crazy stressful experience. Handled it all very well and we’re always there to pick up the phone too....
"Sally and Lisa have both been so friendly, responsive and helpful since I moved into the property a few weeks ago. The shower was leaking and they had a plumber out in less than 24...
Friendly, responsive and helpful
"A massive thank you to the team at Hilton. My process was complicated, but they were always patient and professional to me, even though I was on the phone/email checking progress daily. You...
"It has been an absolute pleasure dealing with Paul and the team. From valuation through to completion they have be thoroughly professional. Communication throughout the process has...
"Scoffield Stone provided a wonderful experience letting our property. The team in the Mickleover office were always most pleasant & helpful whilst giving a very professional service. I would...
"I can't speak highly enough of the experience with the sales team at Scoffield Stone. From the initial valuation with Paul, to getting photographs taken at the property put swiftly on the...
Feel in very safe hands
Fantastic and great to work with especially Claire Holmes who we can’t thank enough. Couldn’t of been more helpful. Great service, genuinely a pleasure to work with....
Fantastic and great to work with
"Absolutely excellent team, polite, responsive and genuine. Would 100% recommend." Emily Gestopa
"I found Scoffield Stone to be an excellent service as a seller from the initial conversations and putting the property on the market through to the completion. They carried out all my...
Always there to answer my questions
Friendly team, quick to respond to queries and usually available on the phone. Turned around details quickly to get onto the market. Great website for tracking status updates. Sarah Millican
Quick to respond
Top drawer really pleased kept us going for years. Great service thank you! Andy Proctor
From valuation to sale completion Paul and his team were extremely professional. They kept me updated throughout the sale progression. I wouldn’t hesitate in using their services again or...
Just sold our home using Scofield Stone and would highly recommend them to anyone who is selling, the staff were always on the ball and responded to queries very quickly with very little fuss!...
Always on the ball
I would highly recommend Scoffield Stone 100%!! They are knowledgeable, proficient and kept me sane throughout the whole process of selling my home. From start to finish, they promptly dealt with...
Above and beyond
Lovely, friendly staff S Hanley
Lovely, friendly staff
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Truly amazing from beginning to end
I was really impressed when I found Scoffield Stone did the homework like property history, valuation of other houses in the area when he came to value our property. It was...
Did the homework
I recently sold my property through Scoffield Stone, throughout the process they were very efficient, multiple viewings and an offer within the first week. Paul and the Hilton team...
Offer within the first week
Can’t thank Paul and his team especially Claire for all their hard work with my house sale. It’s been a long process and they have kept me up to date every step of the way - highly...
Kept me up to date every step of the way
Always a friendly and professional service from Paul and his team, I've received good advice and help over many years. Would recommend as agents for landlords. Anonymous
Good advice and help
We cannot thank Victoria enough for all the help and support she gave throughout our move; she always had time to answer questions and calm our nerves! Very professional and also...
Great service from Paul and the team at Scoffield Stone. We feel that we benefited from their skill and experience at every step of the process, especially at the end. The right...
Skills and experience
They're a friendly team. Always try to help and are very flexible. They were willing to come up with helpful solutions in the difficult situations covid posed to us living far from the house we...
A friendly team
Perfect estate agent went round a property. They were professional wore masks and sanitise and cleaned the areas when we entered and left . Cam
Perfect estate agent
Excellent supportive handling of the very quick sale of our property with great sales details J Pattison
I must say I’m really impressed with your service. I’m so used to people saying they’re going to phone me back and never do, or not staying true to their word. I think the...
Restored my Faith in Human Nature
We have been very happy with Paul's service as well as his team's. They were extremely responsive and understanding of our position. We feel we were good negotiators on our behalf. They...
Responsive and Understanding
A big thank you to Victoria,Claire,Alex and Paul we have dealt twice with Scoffieldstone both buying and selling and they have been so helpful nothing too much trouble from photos...
Nothing too much trouble
We are very glad we chose Scoffield Stone to look after the sale of our property. They made a really good job of photographing and promoting our property and taking care of the viewings for us....
Glad we chose Scoffield Stone
Harriet, Morgan an Me are so happy in this house it’s so nice everything is perfect. One of my friends told me about Scoffield Stone an she was right, from the start to the finish you...
Helped Me So Much
"Thank you for making this process as easy and stress free as possible. Best wishes" Hannah
"Thank you to all the team at Scoffield Stone, you have all been amazing. Special thanks to Lisa for her help, kindness, care and support over the last few weeks. Thank you so much"...
"Dear Paul. Now that we seem to be coming to the end of transferring the property to the new owners, I should like to take the opportunity of thanking you for your help and patience - 'D'...
"All at Scoffield Stone, the kindness and patience you have shown my Mom during her tenure at Cairns Close, it was very much appreciated. Kind regards" Chris T
Kindness and patience
"Thanks for everything" Ann and family
"First class agent who is friendly and professional" Jacqui Brown
Friendly and professional
"Excellent service. Great advice and marketing in helping us sell our home pretty quickly. We were so lucky to have the Hilton and Mickleover team behind us and chasing the process on through for...
"Great team to work with, a breath of fresh air to work with a forward thinking estate agent who always put their client first!" Mark Worrall
Breath of fresh air
"Great Service, start to finish" Anonymous
"Excellent service by Paul and the team. Would recommend" Anonymous
"Pleasure to deal with Paul and his staff over the past 8 years. Always helpful and available for advice when we needed it. Look forward to working with you again over the next few years"...
Pleasure to deal with
"As a landlord living overseas, it is very assuring to have a competent, trustworthy team looking after my properties. They all do a great job!" Matthew Smillie
They all do a great job!
"trusted, accurate and reliable" Mr M Marshall
"I was only a tenant for one short year with Scoffield Stone and it honestly changed the way I viewed estate agents. As it’s a small company with all experienced agents they all know what...
Nothing was too much trouble
"Great experience, friendly staff, and most of all sold my house for me in 3 days!! Fantastic thank you all" Mr Horlick
"Scoffield Stone were excellent in managing tenancy agreement. They respond to calls quickly and arranged any repairs professionally and swiftly" Sobia H
"Scoffield Stone presented with great professionalism from the start with communication being the key. Paul and his team showed commitment, enthusiasm and honesty throughout. We wish them well...
"Consistent efficient management over 8 years" Vicky E
"Jackie, Lucy and the team were absolutely amazing! They took all the last minute chain changes in their stride, which made me feel more confident that everything would work out fine. And it...
" We were very pleased with the service we received from Scoffield Stone while selling our property. They dealt with all the viewings themselves and gave regular feedback to us. Even when the...
"Mickleover office team did a great job under at times, trying circumstances, but worked really hard in selling our property and we would have no hesitation in recommending them. Very good at...
"Everything went smoothly" Joshua P
"We are buying from them not selling although I’m gutted we’re not doing both. They have been fantastic throughout especially Jaqueline. Loads of issues have cropped up but Scoffield...
"A very efficient service when selling my house" Anonymous
"Scoffield Stone sold my house,it was marketed well and I was kept up to date with viewings (as they were doing them)and the feedback...a big thankyou to Paul and his team and an extra big...