Tenants
Sue RileyTrustindex verifies that the original source of the review is Google. I have had 2 rental properties with Scoffield Stone for 9 years, and during that time the agents with whom I have communicated - in particular Sally - have been polite, friendly and quick to respond to queries. I would recommend them to anyone requiring an agent to oversee their property.
Owner's reply
Thank you so much, Sue. It's been an honour and we wish you all the very best for the future. Julie TidmarshTrustindex verifies that the original source of the review is Google. My wife and I were purchasing a property through Scoffield Stone at Hilton and I cannot rate them highly enough. Both Claire and Alex we always very professional but very approachable whenever we contacted the office. They kept us fully up to date throughout the process and we wish to say thanks very much.
Owner's reply
Thank you so much, Julie. We really appreciate your kind words. Robert HaighTrustindex verifies that the original source of the review is Google. Excellent advice and service from Paul and the team . They identified the correct strategy to maximise the sale price, then ensured the property was marketed to ensure maximum interest arranged all the viewings leading to an excellent sale. Very pleased with all aspects of process.
Owner's reply
Lovely feedback, Rob, thank you. It always feels good when you get a great auction result. Eamon OreillyTrustindex verifies that the original source of the review is Google. Alexandera and Clare have been absolutely amazing. We have been kept updated constantly and their communication has been 10 /10 We can not recommend this company enough if you are selling a property. Thank you for such a fantastic service.
Owner's reply
Thank you, Eamon. An absolute pleasure. Martin BarkerTrustindex verifies that the original source of the review is Google. I have used the Schoffield Stone letting services for many years and I am happy to share my support for the team, Sally, Natalie and Sam have just let another two flats for us, a very professional experience, well done again. Best regards Martin Barker, Property Manager.
Owner's reply
Thank you, Martin. Great feedback. Charlotte MccormickTrustindex verifies that the original source of the review is Google. We would highly recommend Scoffield Stone Estate Agents, they were incredibly professional and extremely efficient throughout the whole process. We accepted an offer within the first week and from offer to completion it took just under 3 months thanks to the excellent customer services team. Alex and Claire in particular kept us informed at every stage of the process and worked diligently to arrange viewings, negotiate offers and progress the sale for us. Thank you Scoffield Stone for such a smooth process in selling our home.
Owner's reply
Thank you, Charlotte. It was an absolute pleasure. We wish you all the very best in your new home. Tania DouglasTrustindex verifies that the original source of the review is Google. Firstly, Paul visited to appraise my property and we discussed a sale price I decided on the package where a video of your property is taken, together with photos. I've got to say, the video was amazing and everyone I showed it too, was super impressed by the detail and quality. Within an hour of my property going live on Rightmove, I had a viewing booked. A couple of hours later, another viewing booked. The first viewer, viewed the following day and made an offer, which I accepted. Communication with the sale negotiator, Claire, was excellent. This is the third time Scoffield Stone have sold a property for me. I go back because the quality of the service is excellent and the team are always approachable. I will add, as I'm conveyancer, I deal with estate agents every day. For me, Scoffield Stone stand out, for all the right reasons. I would highly recommend this local agent, who always delivers. Thank you Paul and your excellent team.
Owner's reply
Such kind words, Tania. Thank you so much. It was an absolute pleasure to work with you again ... see you in the future 😉 Megan WoodhouseTrustindex verifies that the original source of the review is Google. Our experience with this estate agency was unfortunately quite underwhelming. One of the main concerns was a breach of confidentiality. Instead of speaking directly with myself the homeowner, they shared sensitive information with another party — who wasn’t the legal party involved. We raised this with them and were reassured it wouldn’t happen again, but the same issue occurred numerous times, which was disappointing. We also didn’t find the staff very approachable and felt they lacked communication throughout the process. There were long periods — even months — where we heard nothing at all, and we constantly had to chase our vendor himself for updates. It often felt like we were left in the dark during a very important and stressful time. What stood out the most, though, was the end of the process. After everything was completed, there was no effort to acknowledge or celebrate the move, just a generic email..No congratulations, no thank you. It all felt very transactional and impersonal. While we’re happy to be in our new home, the journey there didn’t feel supported or well-handled...It felt like we were just a number!
Owner's reply
Hi Megan, Thank you for your honest review. While it’s never easy to read feedback like this, we genuinely appreciate you taking the time to share it. As a family-run, independent business, we care deeply about the service we provide, so it’s incredibly disappointing to hear that your experience didn’t reflect the standards we hold ourselves to. We’re really sorry to hear that you felt let down, especially at such an important and emotional time. Buying a home is a huge milestone, and we understand how crucial good communication and a sense of trust are throughout the process. You raised a concern about confidentiality, and while we’ve since had the chance to revisit the situation in more detail, we absolutely recognise that the way it came across to you was upsetting. That’s something we take seriously, and we’re grateful you brought it to our attention so we can ensure we handle things more carefully in future. We also acknowledge your comments around communication and the feeling of being left out of the loop. That’s not the experience we want anyone to have, and it’s clear we could have done more to support and reassure you along the way. We’re already reviewing how we manage updates and client contact to make sure no one feels overlooked. And you’re right, the end of the process should have felt like a moment to celebrate. We missed the mark there, and we’re sorry it felt so impersonal after everything. That’s something we’re going to put right in how we approach future completions. We truly value your feedback, not just as criticism, but as an opportunity to learn and grow. Thank you again for sharing it. We’re committed to doing better and making sure no one else feels the same way. Wishing you every happiness in your new home, The Team at Scoffield Stone Fran McElroyTrustindex verifies that the original source of the review is Google. Sally was just wonderful. And her team mates , like Sam, were so helpful, supportive and super professional. We were processing the rental as normal, when I had a personal matter I needed to attend to. I was stressing and concerned the deal could fall through, but Sally and team, took control, gave reassurances and ultimately collected the keys on Friday 😄 thanks so much
Owner's reply
Thank you so much for your kind words! We're absolutely delighted to hear that Sally and the team, especially Sam, were able to support you so well during a stressful time. It means a lot to us that you felt reassured and looked after every step of the way. We're proud to have such a professional and caring team who go the extra mile for our clients. Wishing you all the best in your new chapter – and thank you again for choosing us! Caroline PrendergastTrustindex verifies that the original source of the review is Google. Sally Roberts at Scoffield Stone has been excellent to deal with. Caroline 14.06.2025
Owner's reply
Thank you for sharing your positive experience with Sally! We're delighted to hear she provided excellent service.
Fees
Holding Deposits:
A holding deposit equal to 1 weeks rent is payable upon the start of the application.
Successful Applications – any holding deposit will be offset against the initial Rent or Deposit, with the agreement of the payee.
Warning – there are situations where the holding fee will not be returned should we not be able to proceed to tenancy, these situations are:
- The applicant fails Immigration Act checks.
- The applicant provides false information.
- The applicant withdraws.
- The applicant fails to take reasonable steps to enter into the agreement.
Fees payable in accordance with the Tenant Fees Act 2019:
- Additional variable charges may apply during the course of the tenancy or at the end and are detailed within the Tenancy Agreement, e.g:
- Loss of keys/security devices: Cost of replacement.
- Late payment of rent: Charged at 3% over base rate of arrears value for rent not paid within 14 days and accruing from day 1 of default.
- Assignment, Novation or Variation of Agreement: £50
- Early Termination of fixed term or No provision of Notice within a Periodic Tenancy: £50 (plus any reasonable landlord costs, by prior agreement).
Deposit:
A deposit equal to 5 weeks rent (6 weeks rent, where the annual rent is greater than £50,000.00). The deposit and first months rent is payable once the references have been passed and before the tenancy begins.
All fees quoted are inclusive of VAT at the prevailing rate.
Scoffield Stone is a member of the Propertymark CMP scheme (scheme ref: C0125600), which is a client money protection scheme, and also a member of The Property Ombudsman Redress Scheme (membership number: D10934), which is a redress scheme.
How to Rent Guide
This guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities. It provides a checklist and more detailed information on each stage of the process, including:
- What to look out for before renting
- Living in a rented home
- What happens at the end of a tenancy
- What to do if things go wrong
Follow the link to view the current version of the guide.
DPS Terms and Conditions
Your tenancy deposit will be registered with the Deposit Protection Service (DPS) custodial scheme.
