Fees to Landlords
Sue RileyTrustindex verifies that the original source of the review is Google. I have had 2 rental properties with Scoffield Stone for 9 years, and during that time the agents with whom I have communicated - in particular Sally - have been polite, friendly and quick to respond to queries. I would recommend them to anyone requiring an agent to oversee their property.
Owner's reply
Thank you so much, Sue. It's been an honour and we wish you all the very best for the future. Julie TidmarshTrustindex verifies that the original source of the review is Google. My wife and I were purchasing a property through Scoffield Stone at Hilton and I cannot rate them highly enough. Both Claire and Alex we always very professional but very approachable whenever we contacted the office. They kept us fully up to date throughout the process and we wish to say thanks very much.
Owner's reply
Thank you so much, Julie. We really appreciate your kind words. Robert HaighTrustindex verifies that the original source of the review is Google. Excellent advice and service from Paul and the team . They identified the correct strategy to maximise the sale price, then ensured the property was marketed to ensure maximum interest arranged all the viewings leading to an excellent sale. Very pleased with all aspects of process.
Owner's reply
Lovely feedback, Rob, thank you. It always feels good when you get a great auction result. Eamon OreillyTrustindex verifies that the original source of the review is Google. Alexandera and Clare have been absolutely amazing. We have been kept updated constantly and their communication has been 10 /10 We can not recommend this company enough if you are selling a property. Thank you for such a fantastic service.
Owner's reply
Thank you, Eamon. An absolute pleasure. Martin BarkerTrustindex verifies that the original source of the review is Google. I have used the Schoffield Stone letting services for many years and I am happy to share my support for the team, Sally, Natalie and Sam have just let another two flats for us, a very professional experience, well done again. Best regards Martin Barker, Property Manager.
Owner's reply
Thank you, Martin. Great feedback. Charlotte MccormickTrustindex verifies that the original source of the review is Google. We would highly recommend Scoffield Stone Estate Agents, they were incredibly professional and extremely efficient throughout the whole process. We accepted an offer within the first week and from offer to completion it took just under 3 months thanks to the excellent customer services team. Alex and Claire in particular kept us informed at every stage of the process and worked diligently to arrange viewings, negotiate offers and progress the sale for us. Thank you Scoffield Stone for such a smooth process in selling our home.
Owner's reply
Thank you, Charlotte. It was an absolute pleasure. We wish you all the very best in your new home. Tania DouglasTrustindex verifies that the original source of the review is Google. Firstly, Paul visited to appraise my property and we discussed a sale price I decided on the package where a video of your property is taken, together with photos. I've got to say, the video was amazing and everyone I showed it too, was super impressed by the detail and quality. Within an hour of my property going live on Rightmove, I had a viewing booked. A couple of hours later, another viewing booked. The first viewer, viewed the following day and made an offer, which I accepted. Communication with the sale negotiator, Claire, was excellent. This is the third time Scoffield Stone have sold a property for me. I go back because the quality of the service is excellent and the team are always approachable. I will add, as I'm conveyancer, I deal with estate agents every day. For me, Scoffield Stone stand out, for all the right reasons. I would highly recommend this local agent, who always delivers. Thank you Paul and your excellent team.
Owner's reply
Such kind words, Tania. Thank you so much. It was an absolute pleasure to work with you again ... see you in the future 😉 Megan WoodhouseTrustindex verifies that the original source of the review is Google. Our experience with this estate agency was unfortunately quite underwhelming. One of the main concerns was a breach of confidentiality. Instead of speaking directly with myself the homeowner, they shared sensitive information with another party — who wasn’t the legal party involved. We raised this with them and were reassured it wouldn’t happen again, but the same issue occurred numerous times, which was disappointing. We also didn’t find the staff very approachable and felt they lacked communication throughout the process. There were long periods — even months — where we heard nothing at all, and we constantly had to chase our vendor himself for updates. It often felt like we were left in the dark during a very important and stressful time. What stood out the most, though, was the end of the process. After everything was completed, there was no effort to acknowledge or celebrate the move, just a generic email..No congratulations, no thank you. It all felt very transactional and impersonal. While we’re happy to be in our new home, the journey there didn’t feel supported or well-handled...It felt like we were just a number!
Owner's reply
Hi Megan, Thank you for your honest review. While it’s never easy to read feedback like this, we genuinely appreciate you taking the time to share it. As a family-run, independent business, we care deeply about the service we provide, so it’s incredibly disappointing to hear that your experience didn’t reflect the standards we hold ourselves to. We’re really sorry to hear that you felt let down, especially at such an important and emotional time. Buying a home is a huge milestone, and we understand how crucial good communication and a sense of trust are throughout the process. You raised a concern about confidentiality, and while we’ve since had the chance to revisit the situation in more detail, we absolutely recognise that the way it came across to you was upsetting. That’s something we take seriously, and we’re grateful you brought it to our attention so we can ensure we handle things more carefully in future. We also acknowledge your comments around communication and the feeling of being left out of the loop. That’s not the experience we want anyone to have, and it’s clear we could have done more to support and reassure you along the way. We’re already reviewing how we manage updates and client contact to make sure no one feels overlooked. And you’re right, the end of the process should have felt like a moment to celebrate. We missed the mark there, and we’re sorry it felt so impersonal after everything. That’s something we’re going to put right in how we approach future completions. We truly value your feedback, not just as criticism, but as an opportunity to learn and grow. Thank you again for sharing it. We’re committed to doing better and making sure no one else feels the same way. Wishing you every happiness in your new home, The Team at Scoffield Stone Fran McElroyTrustindex verifies that the original source of the review is Google. Sally was just wonderful. And her team mates , like Sam, were so helpful, supportive and super professional. We were processing the rental as normal, when I had a personal matter I needed to attend to. I was stressing and concerned the deal could fall through, but Sally and team, took control, gave reassurances and ultimately collected the keys on Friday 😄 thanks so much
Owner's reply
Thank you so much for your kind words! We're absolutely delighted to hear that Sally and the team, especially Sam, were able to support you so well during a stressful time. It means a lot to us that you felt reassured and looked after every step of the way. We're proud to have such a professional and caring team who go the extra mile for our clients. Wishing you all the best in your new chapter – and thank you again for choosing us! Caroline PrendergastTrustindex verifies that the original source of the review is Google. Sally Roberts at Scoffield Stone has been excellent to deal with. Caroline 14.06.2025
Owner's reply
Thank you for sharing your positive experience with Sally! We're delighted to hear she provided excellent service.
Level of Service Offered | Tenant Find | Rent Collection | Fully Managed |
---|---|---|---|
Setup Fee: 60% (inc. VAT) of the first month’s rent, subject to a minimum fee of £420 (inc VAT) per tenancy. | Monthly Commission: 6% (inc VAT). Setup Fee: £360 (inc. VAT) per tenancy. | Monthly Commission: 12% (inc VAT). Setup Fee: £360 (inc. VAT) per tenancy. | |
Collect and remit initial month’s rent received. | |||
Provide tenant with a method of payment. | |||
Deduct any pre-tenancy invoices. | |||
Make any HMRC deductions (if necessary). | |||
Advise all relevant utility providers of changes. | |||
Collect and remit the monthly rent received. | |||
Deduct commission and other works. | |||
Arrange payments from rental for statutory requirements. | |||
Pursue non-payment of rent and provide advice on rent arrears actions. | |||
Advise all relevant utility providers of changes. | |||
Undertake periodic visits and notify landlord of outcome. | |||
Arrange routine repairs and instruct approved contractors. | |||
Hold keys throughout the tenancy. |
Introduction Only Service
£180 (inc. VAT)
Explanation of 'Setup Fee' as stated above
- Agree the market rent and find a tenant in accordance with the landlord guidelines.
- Advise on refurbishment.
- Provide guidance on compliance with statutory provisions and letting consents.
- Carry out accompanied viewings (as appropriate).
- Market the property and advertise on relevant portals.
- Erect a board outside the property in accordance with the Town and Country Planning Act 1990.
- Provide guidance on compliance with statutory provisions and letting consents.
- Advise on non-resident tax status and HMRC (if relevant).
If you have any questions on our fees, please ask a member of staff.