Scoffield Stone Posted: 11th October 2021

Landlords: How To Keep Your Tenants Happy

As a landlord, you want stability, and you want to be confident in the knowledge that good tenants are going to stay and the rent will continue coming in.

Here, we look at how landlords can keep their tenants happy – and why it is so important.

Happy tenants = happy landlord

There are many reasons people become landlords. They might have some money to invest perhaps, or they might have inherited a property.

What’s true of every landlord though is that they want stability. They want to know that their investment is safe and that a paying tenant is staying put.

That’s what being a happy landlord is about.

If a tenant wants to move out, it causes hassle for the landlord.

  • They have to find a new tenant.
  • They have to get updated safety checks carried out.
  • Maintenance costs or cleaning costs may come in.
  • Time is needed to check on properties.

That’s why being a happy landlord is important, and it’s why keeping a tenant happy is crucial.

What’s a happy tenant?

That’s a good question. A happy tenant is someone who will want to stay in the rented accommodation long-term.

But tenants are all different, and so what makes one happy may not make another happy. As a landlord – all you can do is your utmost to ensure a good relationship between you and your tenant.

Here’s how to keep your tenant happy!

Be responsive

If a tenant has a problem, and they let you know about it, respond. Not just to their message, but to the actual issue itself.

If you say you’ll get round to a problem within a set time, ensure that you do. Solve the problem.

In doing so you’ll also be looking after your investment by sorting issues out before they become big problems.

Be flexible

Things happen.

So if a tenant comes to you and says they have a problem, perhaps with rent payments, be prepared to be flexible. Work out a solution that means payment is perhaps deferred or delayed.

  • Create a payment plan.
  • Offer a short rental holiday.
  • Agree timescales and get everything in writing.

Be respectful

There are rules for landlords when it comes to visiting properties and checking up on things.

But, we say as a general rule, a tenant’s house is their home and you should treat it as such. You should not simply arrive unannounced.

Your tenants want to get on with living their own lives with privacy and don’t want to worry about their landlord checking up on them all the time.

Be truthful

The tenancy agreement should be clear, particularly about rights and responsibilities. This sets things out on the right footing should anything happen during the tenancy.

If a tenant is unsure about the future of the property they live in, they may be nervous. Don’t go idly talking about selling up or increasing the rent, even if you are considering it. Be truthful about things.

Be friendly

We’re not talking about popping in for cups of tea or going out for a beer. But, check in on your tenant sporadically (and by appointment) to make sure all is OK. If you know someone has an issue of some kind, ask if they are all right. If a tenant thinks you are looking out for them, they are more likely to be happy, look after the property, and importantly stay – keeping you happy.

These are just a few pointers for you. We work with a number of landlords in the South Derbyshire area and we will be more than happy to share our thoughts with you.

Call us on 01283 777100 or email info@scoffieldstone.co.uk.

Read What Our
Customers Say

"

"Paul Morris from Scoffield Stone was exceptional he gave us awesome service and can only highly recommend them." - Joanna Mead  
Awesome

"

"Excellent professional service from the first contact to completion. Highly recommended.   Having rented through Scoffield Stone for 12 years we decided to use them for the...
A pleasure to deal with

"

"Excellent team ...thank you for all your help with our move !!" Lisa Barcz      
Excellent team

"

“Excellent service. Continued to keep us up to date every step of the way through the sale. Would recommend this agent.” Sally Chadwick
Excellent service

"

"Natalie and Lisa at Scoffield Stone have made my moving experience both seamless and positive. They have always responded to my queries quickly and sent all relevant documents for me to complete...
Seamless and positive

"

"Absolutely fantastic estate agents. Lovely, welcoming and caring staff who are always willing to help and go the extra mile."   Megan Bembridge
Absolutely fantastic

"

"Sally and Olivia communicated with and were very responsive to any issues that arose at my rental property. Really great agents."   Val Halvorsen
Really great agents

"

"Excellent service, Paul was very helpful and informative about the market in our area!"   Noel Gallagher
Excellent service

"

"Claire & Alex - you’ve all been absolutely class with what was a crazy stressful experience. Handled it all very well and we’re always there to pick up the phone too....
Absolutely class

"

"Sally and Lisa have both been so friendly, responsive and helpful since I moved into the property a few weeks ago. The shower was leaking and they had a plumber out in less than 24...
Friendly, responsive and helpful

"

"A massive thank you to the team at Hilton. My process was complicated, but they were always patient and professional to me, even though I was on the phone/email checking progress daily. You...
Personal touch

"

"It has been an absolute pleasure dealing with Paul and the team. From valuation through to completion they have be thoroughly professional. Communication throughout the process has...
Thoroughly professional

"

"Scoffield Stone provided a wonderful experience letting our property. The team in the Mickleover office were always most pleasant & helpful whilst giving a very professional service. I would...
Wonderful experience

"

"I can't speak highly enough of the experience with the sales team at Scoffield Stone.  From the initial valuation with Paul, to getting photographs taken at the property put swiftly on the...
Feel in very safe hands

"

Fantastic and great to work with especially Claire Holmes who we can’t thank enough. Couldn’t of been more helpful. Great service, genuinely a pleasure to work with....
Fantastic and great to work with

"

"Absolutely excellent team, polite, responsive and genuine. Would 100% recommend."   Emily Gestopa  
Genuine

"

"I found Scoffield Stone to be an excellent service as a seller from the initial conversations and putting the property on the market through to the completion. They carried out all my...
Always there to answer my questions

"

Friendly team, quick to respond to queries and usually available on the phone. Turned around details quickly to get onto the market. Great website for tracking status updates. Sarah Millican
Quick to respond

"

Top drawer really pleased kept us going for years. Great service thank you!  Andy Proctor
Top drawer

"

From valuation to sale completion Paul and his team were extremely professional. They kept me updated throughout the sale progression. I wouldn’t hesitate in using their services again or...
Extremely professional

"

Just sold our home using Scofield Stone and would highly recommend them to anyone who is selling, the staff were always on the ball and responded to queries very quickly with very little fuss!...
Always on the ball

"

I would highly recommend Scoffield Stone 100%!! They are knowledgeable, proficient and kept me sane throughout the whole process of selling my home. From start to finish, they promptly dealt with...
Above and beyond

"

Lovely, friendly staff S Hanley  
Lovely, friendly staff

"

The team at Scoffield’s went above & beyond with repeated efforts to facilitate the sale of our home during a difficult period due to Covid & not the most straight forward of sales...
Truly amazing from beginning to end

"

I was really impressed when I found Scoffield Stone did the homework like property history, valuation of other houses in the area when he came to value our property. It was...
Did the homework

"

I recently sold my property through Scoffield Stone, throughout the process they were very efficient, multiple viewings and an offer within the first week. Paul and the Hilton team...
Offer within the first week

"

Can’t thank Paul and his team especially Claire for all their hard work with my house sale. It’s been a long process and they have kept me up to date every step of the way - highly...
Kept me up to date every step of the way

"

Always a friendly and professional service from Paul and his team, I've received good advice and help over many years. Would recommend as agents for landlords. Anonymous
Good advice and help

"

We cannot thank Victoria enough for all the help and support she gave throughout our move; she always had time to answer questions and calm our nerves! Very professional and also...
Very Caring

"

Great service from Paul and the team at Scoffield Stone. We feel that we benefited from their skill and experience at every step of the process, especially at the end. The right...
Skills and experience

"

They're a friendly team. Always try to help and are very flexible. They were willing to come up with helpful solutions in the difficult situations covid posed to us living far from the house we...
A friendly team

"

Perfect estate agent went round a property. They were professional wore masks and sanitise and cleaned the areas when we entered and left . Cam
Perfect estate agent

"

Excellent supportive handling of the very quick sale of our property with great sales details   J Pattison  
Supportive handling

"

I must say I’m really impressed with your service. I’m so used to people saying they’re going to phone me back and never do, or not staying true to their word. I think the...
Restored my Faith in Human Nature

"

We have been very happy with Paul's service as well as his team's. They were extremely responsive and understanding of our position. We feel we were good negotiators on our behalf. They...
Responsive and Understanding

"

A big thank you to Victoria,Claire,Alex and Paul we have dealt twice with Scoffieldstone  both buying and selling and they have been so helpful nothing too much trouble from photos...
Nothing too much trouble

"

We are very glad we chose Scoffield Stone to look after the sale of our property. They made a really good job of photographing and promoting our property and taking care of the viewings for us....
Glad we chose Scoffield Stone

"

Harriet, Morgan an Me are so happy in this house it’s so nice everything is perfect.  One of my friends told me about Scoffield Stone an she was right, from the start to the finish you...
Helped Me So Much

"

"Thank you for making this process as easy and stress free as possible.  Best wishes" Hannah
Stress free

"

"Thank you to all the team at Scoffield Stone, you have all been amazing.  Special thanks to Lisa for her help, kindness, care and support over the last few weeks.  Thank you so much"...
Amazing

"

"Dear Paul.  Now that we seem to be coming to the end of transferring the property to the new owners, I should like to take the opportunity of thanking you for your help and patience - 'D'...
Thanking you

"

"All at Scoffield Stone, the kindness and patience you have shown my Mom during her tenure at Cairns Close, it was very much appreciated.  Kind regards" Chris T
Kindness and patience

"

"Thanks for everything" Ann and family
Thanks

"

"First class agent who is friendly and professional" Jacqui Brown
Friendly and professional

"

"Excellent service. Great advice and marketing in helping us sell our home pretty quickly. We were so lucky to have the Hilton and Mickleover team behind us and chasing the process on through for...
Great advice

"

"Great team to work with, a breath of fresh air to work with a forward thinking estate agent who always put their client first!" Mark Worrall
Breath of fresh air

"

"Great Service, start to finish" Anonymous
Great service

"

"Excellent service by Paul and the team. Would recommend" Anonymous
Excellent service

"

"Pleasure to deal with Paul and his staff over the past 8 years. Always helpful and available for advice when we needed it. Look forward to working with you again over the next few years"...
Pleasure to deal with

"

"As a landlord living overseas, it is very assuring to have a competent, trustworthy team looking after my properties. They all do a great job!" Matthew Smillie
They all do a great job!

"

"trusted, accurate and reliable" Mr M Marshall
Trusted

"

"I was only a tenant for one short year with Scoffield Stone and it honestly changed the way I viewed estate agents. As it’s a small company with all experienced agents they all know what...
Nothing was too much trouble

"

"Great experience, friendly staff, and most of all sold my house for me in 3 days!! Fantastic thank you all" Mr Horlick
Great experience

"

"Scoffield Stone were excellent in managing tenancy agreement. They respond to calls quickly and arranged any repairs professionally and swiftly" Sobia H
Swift

"

"Scoffield Stone presented with great professionalism from the start with communication being the key. Paul and his team showed commitment, enthusiasm and honesty throughout. We wish them well...
Professionalism

"

"Consistent efficient management over 8 years" Vicky E
Consistent

"

"Jackie, Lucy and the team were absolutely amazing! They took all the last minute chain changes in their stride, which made me feel more confident that everything would work out fine. And it...
Amazing

"

" We were very pleased with the service we received from Scoffield Stone while selling our property. They dealt with all the viewings themselves and gave regular feedback to us. Even when the...
Definitely recommend

"

"Mickleover office team did a great job under at times, trying circumstances, but worked really hard in selling our property and we would have no hesitation in recommending them. Very good at...
Trying circumstances

"

"Everything went smoothly" Joshua P
Smooth

"

"We are buying from them not selling although I’m gutted we’re not doing both. They have been fantastic throughout especially Jaqueline. Loads of issues have cropped up but Scoffield...
Fantastic throughout

"

"A very efficient service when selling my house" Anonymous
Very efficient

"

"Scoffield Stone sold my house,it was marketed well and I was kept up to date with viewings (as they were doing them)and the feedback...a big thankyou to Paul and his team and an extra big...
Marketed well
How Much is Your Property Worth?

How Much is Your Property Worth?

Request a Valuation.

Request a Valuation